At MNK INTERNATIONAL Limited, we aim to ensure your complete satisfaction with every purchase. If you’re not entirely happy with your order, please review our return and refund policy below.
Eligibility for Returns
We accept returns under the following conditions:
- The item must be unused, unworn, and in original condition.
- Return request must be raised within 7 days of receiving the product.
- Custom-made or personalized items are non-returnable, unless defective or incorrect.
Non-Returnable Items
- Custom or made-to-order products
- Items damaged due to misuse or mishandling
- Sale or clearance items (unless faulty)
How to Initiate a Return
- Email us at info@mnkinternational.com with your order number and reason for return.
- Once approved, send the item to the return address provided in our reply.
- Customers are responsible for return shipping costs unless the return is due to our error.
Refund Policy
- Refunds are issued within 7–10 business days after we receive and inspect the returned item.
- Refunds are processed to the original payment method.
- Shipping charges (if any) are non-refundable.
Damaged or Incorrect Items
If your order arrives damaged or incorrect:
- Contact us within 48 hours of delivery.
- Provide photos and details of the issue.
- We’ll arrange for a replacement or full refund as appropriate.
Contact Us
For return or refund queries, please contact:
MNK INTERNATIONAL Limited
45 Leyhill Drive, Luton, LU1 5QA, UK
📞 +44 7718 301357
✉️ info@mnkinternational.com